Frequently asked questions
How do you ship?
Shipping costs vary depending on your exact location and shipping option. We choose international famous express companies to send goods, DHL, FedEx, UPS, TNT, EMS. The goods can be traced all the way.
I can deliver it within a few days after purchase?
According to different countries and regions, the arrival time is different. Generally, we choose large express companies, such as Japan and South Korea for about 5 days, and the United States, Canada, France, Germany, Italy for about 7-10 days. However, due to the uncertain time of customs inspection and other issues, the maximum time is generally no more than 20 days.
Can I guarantee the quality after purchase?
Our products are all products produced by China's 3C certified regular manufacturers. They are also sold in physical stores in China. The hand roll piano press supports more than 10000 times. If there is a quality problem within three months, it is confirmed as a quality problem through email and video, we will return or replace the goods, refund part of the goods, or compensate. You can also send it back to Guangzhou.
Does the product I buy include taxes?
Export from China already includes the sales tax of products, but according to different countries, there may be different fees for express delivery. If you have any questions, please contact us.
How is the shopping process?
1) When you place an order, our Wix system will display the delivery information in the background. We will email you after we confirm.
Is it safe for me to shop on the website?
Our website adopts Wix's website platform. We try HTTPS encrypted transmission, payment method PayPal. PayPal system will provide strong security guarantee
How do I withdraw my order?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you +8613422291197 or Email: [email protected], for the continued collection, use or disclosure of your information, at any time, by contacting us
I want to buy but I'm worried about website scammers
We have invested a lot of money and time in the construction of the website. If it is a fraudulent website, there must be a lot of complaints that have been punished by paypal for a long time, so there will be a lot of losses, and nothing will be obtained at last. Because we can't do marketing, the current sales are not good, but we are the real online mall.
How can I complain if I have a problem?
If you have any problem, you can contact us at + 86 13422291197 or email: [email protected] If you can't solve it, you can also visit https://www.paypal.com/ to apply for a refund. (although we don't want to)
How long will it take to receive a tracking number?
it will take usually between 3-7 business days
Which currency are you using on the website?
Our products are listed in US Dollar. But our system will automatically convert it for wix web and paypal, don't worry!